Frequently asked.
How long does it take?
Around 10 days. If you need faster delivery (special request), get in touch.
Can I revise the preview?
Yes! You get up to 3 revisions at the preview stage until it looks right, before we start printing.
What makes a good photo?
A clearly visible face, bright lighting, and ideally a full-body or full-pose photo. Feel free to send several angles. The clearer the photo, the better the likeness.
What size is it?
The standard is 15 cm (including a 1 cm base). If you want it bigger or smaller, get in touch.
What material is it?
Our figures are 3D printed in PLA+ — a stronger, less brittle version of PLA. It gives sharp detail, is light and takes paint well, which makes it ideal for display figures. Keep it indoors and away from extreme heat (a car parked in the sun, for example), as PLA+ can start to soften at around 60°C.
How is it shipped?
Figures are packed safely in hard foam, bubble wrap and a box, then sent by courier. Shipping cost and delivery area are confirmed in chat when you order.
How do I pay?
Orders can start on whichever platform you use — WhatsApp, Instagram DM or TikTok. For payment, bank transfer / QRIS, then send proof of payment over WhatsApp so we can match it to your order.
Can it be more than 4 people?
Yes. Up to 4 people are priced on the product pages; 5 or more are quoted per order — send the number of people and we reply with an estimate.
Matte or glossy — what's the difference?
Matte is calm and soft with no shine. Glossy is shiny and the colours pop more. Both are free — just pick one on the product page when you order.
Which add-ons can I add?
Small Accessories (small props for the figure), Jumbo Accessories (large props such as a motorbike, car or chair) and Acrylic (a display case to protect and show it off, sized in chat). Prices show when you select them on the product page.
How many photos do I need to send?
One clear face photo is enough to start. A full-body photo and a few angles make it even better. The order form takes up to 5 photos; the rest can go in the WhatsApp chat.
Can you make my pet?
Yes — a dog, a cat or any other pet, from its photo. Priced like a single figure, about 15 cm tall, unpainted or fully hand-painted.
What is the cake topper like?
The two of you as a cake topper, from your photos and fully hand-painted, on a pick base that sits safely in the cake. Prices start from the figure shown on the product page; send the cake size in chat so the proportions fit.
Corporate or bulk orders?
Yes — a brand mascot, one figure per team member, or event merchandise. For larger quantities the unit price scales; send the quantity and references and we reply with an estimate.
Can I order on Shopee or Tokopedia?
Yes. Threedime custom figures are also on Shopee and Tokopedia — the links are at the bottom of this page. The process is the same: you send a photo, we send a render for approval first, then print and paint.
How do I look after the figure?
Keep it indoors, away from extreme heat and direct sun — PLA+ can start to soften at around 60°C. Dust it with a soft brush or a dry cloth. Want extra protection? Add an acrylic display case when you order.